Welcome to the MemoryMixer FAQ page, where you'll find commonly asked questions and their answers.
Q: I've seen in the news Java is unsafe, when I use MemoryMixer am I safe?
A: MemoryMixer is safe to use. The news recently reported that Java in web browsers may have security bugs. Please see the Reuters.com article here. The bugs described occurs when using add-on's in your web browser. Java helps run billions of devices (DVD's, phones, copiers, cars, signal lights, ATM's and many others). The Java we and others use is not implicated in the news article (about Java browser add-on's) and we see no reason for concern.
Q: What are the new features in MemoryMixer 4?
A: There are lots of new features as well as improvements to existing features. Click here to learn more.
Q: What digital content is included in MemoryMixer 4?
A: You will love the new digital backgrounds, embellishments and QuickMixes (TM) Click here to see what's included. This content isn't included in the V4 Upgrade.
Q: What is the V4 Upgrade?
A: The V4 Upgrade is an affordable option for current MemoryMixer users. You must have a previous version of MemoryMixer to use the upgrade. However, it DOES NOT! include any NEW Digital Content. The upgrade is a great option, but the additional content is a great value...choices, choices, choices.
Q: What if I ordered the "Upgrade Only" and now I realize I want MemoryMixer4?
A: Don't worry, we understand it's a great value and you don't want to miss out. Simply follow the link below to purchase the additional content. it will be added to your software. Click here to get v4 content only.
*please note you will need the key code from your "Upgrade Only" purchase
Q: Where do I find the Product Key Code?
A: Product Key Codes are emailed to you. Please print or keep your email for future reference. You will need this number if you ever need to reinstall MemoryMixer.
Q: What happens to my "stuff" (backgrounds, embellishments, & QM) and my albums if I already have MemoryMixer, will I lose it?
A: No, the content included with V4 will be automatically added to everything you already have. DO NOT uninstall your previous versions of MemoryMixer.
Q: What other features does MemoryMixer have?
A: MemoryMixer is loaded with easy to use, yet powerful features. Click here to see more.
Q: What can I do if I'm having trouble selecting an embellishment in v4?
A: After many requests from you, MemoryMixer now allows you to select an object (like a photo or another embellishment) through the clear or transparent area of an embellishment and thanks to our great team of developers, they have done it. This is especially handy if you have photo boxes under a frame embellishment. However, sometimes it may cause new challenges. Here is a short video that will help.
Here are a few ideas to maximize this feature:
   -use the new zoom (lower left corner) to get closer. This makes it easier to select even those tiny embellishments.
  -try clicking on the larger part of the embellishment.
    It won't take long and you will get used to this new feature and all the benefits.
  -when your embellishment is selected, you can always use your keyboard arrow keys to move the item.
  -Text boxes and shapes do not have transparent areas and you won't be able to select through them.

Q: Why do my layouts look pixelated? Are they still okay to print?
A: With then new "Zoom and Fit Page" feature, you may be able to see more pixelation in your layouts, however you don't need to worry. It will still print your layouts beautifully. (default prints are still at 300dpi) We can increase the resolution, however it may slow MemoryMixer down. See what you think and let us know.
Q: What if I have trouble installing on Mountain Lion?
A: Some of the increased security of Mountain Lion makes it difficult to install software not purchased from Apple. If you receive "damaged" installer error and are asked to "eject the disk image" try the following:
To enable MemoryMixer Software and Add Ons.
   1. Open System Preferences from the Apple Menu.
   2. Click Security & Privacy.
   3. Click the Pad Lock to make changes and Enter the computer password.
   4. Click the Allow applications downloaded from: Anywhere option and close System Preferences.
To re-enable security simply turn back on only Allow applications downloaded from: from Mac App Store.
Q: Is MemoryMixer compatible with XP, Vista or Windows 7 & 8?
A: Yes!! With Vista, Windows 7 & Windows 8 you may need to run MemoryMixer in Administrator Mode. You must also be in administrator mode to install new designs into the MemoryMixer program. To run in admin mode, just right click (with your mouse) on your MemoryMixer icon and select "run in administrator mode".
Q: Is MemoryMixer compatible with Mac?
A: Yes - MemoryMixer is Compatible with Snow Leopard (10.6 up). Based on new Apple security standards, Lion and Mountain Lion may require special security installation instructions.
Q: What happens if i get a JVM error while installing MemoryMixer4?
A: Upon installation MemoryMixer makes some calculations and they may need to be adjusted. This tutorial will show you how to make those changes. We have used Notepad in this tutorial to make the changes.

Q: What do I do if my email address is already taken?
A: After installing your MemoryMixer, you will be sent to a page where you will type in your e-mail address. It might say that your e-mail address is already taken. If you already have an account with us just click on the red "X" (in the upper right hand corner of your screen). You will now be able to finish your installation.
Q: What should I do if my new install of MemoryMixer v4 takes a long time installing "Fonts"?
A: Don't worry and be patent...well a little patent. If your font install takes more than 9 minutes (stuck on the font install only). Please try re-installing your new v4 in a slightly different directory (like MemoryMixer4). If you need help moving your existing content please email support@memorymixer.com and we will schedule a time to help you.
Q: Does MemoryMixer PRINT Photo Books?
A: Yes, and you’re going to love them. Each photo book is handmade with care and printed in the U.S. using time tested techniques and archival quality materials.
Q: How do I get my "PhotoBook/PhotoGift" files to you?
A: There are 2 options to send your files. (To create your photo book files go to the “Share” tool drawer found along the left side of the window and select the “Photo Book” option and follow the instructions. Learn more about Photo Book Tips & Tricks.)
  1. You can use our Photo Book/Photo Gift Uploader
  2. Mail your files directly to us on a jump drive or CD/DVD disk and include this Photobook/Photogift order form.
Q: What if I can't find a "Background paper" or "Embellishment" I have purchased from MemoryMixer?
A: In your MemoryMixer, click on "Backgrounds" or "Embellishments" then "Paper Packs" or "Embellishment Packs" then either "Designers" or "Manufacturers" then the designers name, and you should find all your purchases.
Q: NORTON is stopping me from installing my new content, what can I do?
A: At this time Norton has changed some settings and we have notified them our files are not a threat. We're unsure how long this update will take so, in the meantime, feel free to try this: Look to the lower right corner of your screen where the icons are (your volume control, internet ...) and here you will see the yellow round icon for your Norton. Right click on this icon and then choose "Disable Smart Firewall" and disable this for 2 hours (to be safe). Then you will right click on this same icon again and choose "Disable Anti-Virus" and disable this for 2 hours (to be safe). Then go back to our website and re-download and save the packs that would not download before. You should then be able to "Run" these and install them into your program. If this "work around" does not work for you, please contact our support department for additional help.
Q: What is a QuickMix?
A: A QuickMix is an album that our professional designers have created to help you get started on your perfect album. You can adjust, change, move or delete any part of the album with ease. You can also move the photo frames or re-size them or add as many photos as you would like. You may want to think of it as your own personal interior decorator who would love to have you further personalize your space if you have time.
Q: What is a QuickPage?
A: A QuickPage comes as one entire image, so you won't be able to edit or move any of the embellishments. To add your pictures, you will right click anywhere on the QuickPage and choose "Send to Back". It will move this part of the page back and bring the photo boxes forward. You will then add your photos and then right click on the page and choose "Bring to Front" and bring it to the front again. You can always add more embellishments to these pages but you cannot move or delete the existing ones.
Q: How can I view two (2) pages together in MemoryMixer before printing my PhotoBook?
A: To view more than 1 page at once open your album and then go to "View" and click on "Page Windows". Then you can go to the bottom toolbar and click on whichever page you want to bring up next to it and then you can adjust your windows so that you can see both pages as close as possible.
Q: Is it true not all Photo Books are the same quality? What is the quality of your books?
A: It's true some PhotoBooks are made to last for a week, some for a month. All our hardbound photo books are hand made using time tested techniques and superior materials creating a world class book. We are so confident in this process we are willing to offer a *"Lifetime of Use Guarantee", not the typical 30 or 60 days.
* Lifetime of Use Guarantee: All hardbound photo books bindings will endure a lifetime of normal use. This does not include heat or water damage.

Technical Support

Q: What should I do if I get a QuickTime Error?
A: Please follow the instructions below for MemoryMixer V3 (if using V2 please email or call our office)
    Uninstall QuickTime:
    1-Click on Start
    2-Click on Control Panel
    3-Choose Add/Remove software
    4-Find QuickTime and click on Uninstall Verify QuickTime is fully uninstalled:
    5-Click on Start
    6-Click on My Computer
    7- Go to your C: Drive, then Program Files (or Program Files x86 if you have this)
    8-Scroll through the Program Files and look for a QuickTime folder. It should be gone. If it's not, then right click on it and choose delete.
    9-Re-install MM Version 3:
    This is just going re-install over the top of itself.
    When you re-install Version 3, it will install QuickTime automatically, but it will help to set it up correctly.
    10-Reboot your computer
    If you have iTunes, you can now go to www.apple.com/quicktime and download and install the free QuickTime update for the latest version and your iTunes will work just fine.
Q: What is the quality of your books?
A: All our hardbound photo books are hand made using time tested techniques and superior materials creating a world class book. We are so confident in this process we are willing to offer a *"Lifetime of Use Guarantee", not the typical 30 or 60 days.

* Lifetime of Use Guarantee: All hardbound photo books bindings will endure a lifetime of normal use. This does not include heat or water damage.

1 comment:

  1. Hi There, I hope your day is going well :) I am having a problem with my Memory Mixer program. Im not sure if its my computer or the MM program, but everytime I try to work on my projects the MM program shuts down immediately(everytime). Im hoping you can help?